Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a return, refund, or exchange within 30 days of receiving your order.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, items must:

Be returned within 30 days of delivery.
Be unused, unworn, and in their original condition.
Include all original packaging, accessories, manuals, and tags (if applicable).
Not be damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to refuse returns that do not meet these conditions.

How to Request an Exchange

If you would like to exchange an item for a different size, color, or variant:

Contact our customer support team within 30 days of delivery.
Provide your order number and details of the requested exchange.
Wait for exchange authorization and return instructions.
Ship the original item back according to the provided instructions.

Once the returned item is received and inspected, we will process the exchange and ship the replacement item.

If the replacement item has a different price, any applicable balance will be charged or refunded accordingly.

How to Request a Return or Refund

To request a return and refund:

Contact our customer support team within 30 days of receiving your order.
Provide your order number and reason for the return.
After receiving approval, follow the return instructions provided by our support team.
Ship the item back using a trackable shipping service whenever possible.

Once the returned item has been received and inspected, the refund will be processed to the original payment method.

Refund Processing Time

After the return is approved:

Credit and debit card refunds are typically processed within 5–10 business days.
PayPal refunds are generally processed within 3–5 business days.
Processing times may vary depending on your payment provider or financial institution.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, incorrect, or the return is caused by our error.

Original shipping charges are non-refundable unless the return is due to our mistake or a defective product.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.

Non-Returnable Items

The following items are not eligible for return or exchange:

Personalized or customized products.
Gift cards.
Clearance, promotional, or final sale items.
Products marked as non-returnable on the product page.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photos of the issue. We will review the case and provide an appropriate resolution as quickly as possible.

Order Cancellation

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled and will be subject to the standard return policy.